Certain items are required to be returned to Epilog Laser regardless of warranty status. When you place your order, the technician will inform you that an item on your order is an RMA item. Standard items are motherboards, laser tubes, and power supplies. When you receive your new component, we ask that you return the used/faulty one to Epilog Laser. This used/faulty part has a value tied to it, usually ranging from $400 up to $3,000. When you place the order, there will be a line item for the core value of your order. The order total, including the core charge, will be charged to your credit card upfront. RMA parts are taxable and will include sales tax as appropriate on both the purchase and refund.
Core charges are eligible for a refund if the item is returned within 90 days of the core invoice. Epilog Laser provides prepaid UPS return labels for these returns to all domestic customers. For international customers, Epilog Laser can provide our UPS account number. Please note that for international customers, Epilog Laser only pays for the return freight for warranty replacements. Non-warranty cores returned using the Epilog Laser UPS account will be invoiced at our cost for the return shipping. For details and the UPS account number, please get in touch with us via www.epiloglaser.com/submit-ticket and submit a Ticket.
If your package is lost or damaged in transit, we will contact you with additional instructions. If returned using one of our pre-paid labels, we would file a claim with UPS to be reimbursed for the core value. If it was returned using any other method, we will invoice you for the value of the core. In turn, you can file a claim with the carrier. Therefore, we urge you to insure the package for the total value of your RMA core charge if you opt to use your shipping method.
To check on an RMA or refund status, please get in touch with us via www.epiloglaser.com/submit-ticket and submit a Ticket.
